Right of withdrawal for consumers
If you are a consumer, you generally have the right to withdraw from the contract within fourteen days of completing the online registration without giving any reason.
The withdrawal period is fourteen days from the day the contract is concluded. To exercise the withdrawal right, a clear statement in text form is sufficient, for example by email to the contact address stated in the imprint.
- Withdrawal possible within 14 days
- No reason required
- Text form is sufficient
Trial period and start of the subscription
No payment is charged during the 14-day trial period. If you cancel or withdraw within the trial period, access ends at the end of the current trial period or earlier where technically possible.
If no timely cancellation is made, the selected paid subscription starts automatically after the trial period with the monthly or yearly billing interval chosen during registration.
- 14-day trial period without charge
- Automatic start of the selected subscription after the period expires
- Cancellation possible until the end of the trial period
Consequences of withdrawal
If you validly withdraw from the contract, services already received will be reversed in accordance with the statutory provisions. Since the trial period starts without any charge, withdrawing in time before the paid subscription begins will generally not trigger recurring subscription costs.
Mandatory consumer protection rights remain unaffected wherever statutory law requires otherwise in the individual case.
- No paid subscription if withdrawal happens in time before subscription start
- Statutory consumer rights remain unaffected
- The statutory provisions remain decisive in each individual case